Customer Support Service: All Your Telecom Needs in One Place

What Services Do We Provide?

GAT Global offers comprehensive telecommunications services to address all your telecom-related needs.

Internet Support (A/S Service)

Speed Issues

• Diagnose network speed problems to identify potential causes (e.g., devices, lines, configurations).

• Provide solutions such as equipment replacement or optimizing the network environment if necessary.

Connection Issues

• Assist with internet connection problems via remote support or on-site technician visits.

• Recommended actions:

  • Reset routers or modems.

  • Perform firmware updates.

• Resolve weak signals or intermittent disconnections:

  • Recommend additional routers or extenders for better coverage.

Relocation Assistance

• Provide on-site installation or relocation support for internet services (additional charges apply).

On-Site Visits

• Schedule technician visits for complex issues requiring hands-on solutions.

Pocket Wi-Fi Support

• Top-up: Easily top up via the GATSTORE app.

• Troubleshooting:

  • Address disconnection or weak signal issues with remote support.

  • Remote assistance via phone or video call for quick fixes.

• Device Repair: Repair services are available for Pocket Wi-Fi devices (additional charges apply).

USIM and Mobile Telecommunication Support (A/S Service)

Technical Support

• Resolve SIM card issues such as defective cards, recognition errors, or network connection problems.

• Address network issues like weak signals, reduced data speeds, or dropped calls.

• Device Compatibility Check: Provide support for SIM card replacement or upgrades if incompatible with your device.

SIM-Related Services

• SIM Replacement: Replace lost, stolen, or damaged SIM cards (SIM fees apply).

• Temporary Suspension: Temporarily suspend services for a specific period.

• Re-Authentication: Switch identification from a passport to an ID card for SIM-related services.

• Additional Services:

  • Package changes, number portability, service termination, checking excess fees.

  • ID card extensions, changing withdrawal accounts, and more.

Important Notes

• For services like termination, customers must provide their bank card information as required by service providers.

• Your Privacy Matters: GAT Global ensures your personal information is secure and will not be leaked.

Customer Service Support

Contact Options

• Phone or Facebook: Reach out to the GAT customer support center for assistance.

• In-Store Service: For more complex issues, visit GAT Global for a faster and professional evaluation.

External Customers

• All services are available to external customers as well.