Home Internet Set up Guide

Home Internet Service We Provide

GAT Global provides reliable home internet services tailored to your needs. Plans typically range from basic speeds (around 100 Mbps) to ultra-high-speed options (1 Gbps or more), depending on your location and the available service providers.

Registration Process:

Internet Service Options:

• Basic Plans: Ideal for single to two-person households, these plans offer cost-effective solutions for everyday internet usage.

• High-Speed Plans: Perfect for streaming, gaming, and other bandwidth-intensive activities, these options deliver ultra-fast speeds to meet your demands.

• Business-Friendly Plans: Designed for users who require stable and extensive internet coverage, ensuring seamless connectivity for work and productivity.

Bundle packages that combine internet, TV, and mobile services may also be available to maximize value and convenience.

Registration Process: Some services require self-registration. Most services need your ID card and bank account details. Some services may also require advance payment.

Scheduling the Installation: After completing the application, schedule a visit from the installation technician. Installation is typically available within 1-3 days after applying, though it may take longer during busy periods.

Preparing Equipment: When the technician arrives, they will bring necessary equipment such as the modem and WiFi router.

Installation: The technician connects the line to the designated location and installs the modem and router. If there is no RJ-45 LAN port in the wall, additional wiring or setup may be required.

WiFi Setup and Testing: After installation, set the WiFi network name (SSID) and

password. The technician will test the internet speed and connection quality to ensure everything is working properly.

User Confirmation and Completion: Once the connection is confirmed to be stable, the user verifies the setup with the technician. The technician will also provide details on contract terms, fees, and service conditions, and collect a signature on the necessary documents to complete the installation.

Service Use and Maintenance: After installation, you can start using the internet immediately. If any issues arise post-installation, contact GAT Global for assistance or additional support.

Convenient Even When Moving: When moving, you can request a re-installation of your home internet service through our team.

Contact Customer Service: Reach out to customer service before your move to arrange the re-installation.

Schedule the Reinstallation Date: Coordinate a date for the technicians to set up the internet at your new location. It’s best to schedule this as early as possible.

Reinstallation Fee: There may be a reinstallation or transfer fee, which varies depending on the service provider’s policy. Sometimes, promotions or long-term contracts may reduce or waive this fee.

Special Cases: In the event that your new location cannot accommodate internet installation, you will not be charged cancellation fees.

Termination: Reach out to GAT customer support through phone, Facebook, Instagram, or our online portal. Speak with a representative regarding cancellation to understand the specific steps required.

Review Contract Terms: Before canceling, review your contract to see if there are any early termination fees or penalties. Many internet providers charge fees for canceling before the end of the contract term.

Return Equipment: You may need to return any rented equipment, such as routers or modems. Technicians from respective providers will pick up the items after you terminate the service.

Request Final Billing Details: Clarify any outstanding balances or final charges, including service credits or refunds. For postpaid services, the final charges will be included in the upcoming month’s bill.

Confirm Cancellation: After processing your request, ask for a cancellation confirmation, such as a reference number, email, or other documentation that verifies the end of your service. You can also check your SMS for confirmation.

Why Choose Us?

• Exceptional Speed and Reliability

  Our fiber internet solutions are designed to deliver lightning-fast speeds and unmatched reliability.

• Perfect Installation

  Our certified technicians have years of experience installing fiber-optic networks. We ensure a seamless setup tailored to your needs, whether for home or business.

• Customization

  Enjoy premium fiber internet services at competitive price rates. Contract options range from one to three years according to your needs. We also offer promotional perks, such as free gifts.

• Exceptional Customer Support

  Our responsive support team is here to assist you with any questions or concerns. You can communicate in your preferred language.